Refund and Exchange Policy

Product which sold via our website is not refundable but buyer can do exchange on the product colour or upgrade the series.

NS COOL provide 3 to 10 years product warranty to all our customer. A warranty will be issued upon installation. We will fully replace the exact product to customer without charges if the product has any defects such as peeling , cracking, delaminating, loosening or demetalization after installation.

The warranty will void if the product is subjected to abuse, improper care, loose panes, poor grouting, natural disasters or if installed by an unauthorized installer.

Please find NS COOL authorized installer as below :

  1. NS COOL (Cheras)
    Address : No.84, Jalan Midah Satu, Taman Midah , 56000 Cheras, Kuala Lumpur
    Tel : 03-9133 4585
  2. Taman Pertama branch
    Address : No.25, Jalan 2/90, Taman Pertama, 56100 Cheras, Wilayah Persekutuan Kuala Lumpur
    Tel : 03-9202 0333